Pengaruh Kualitas Pelayanan Mobile Banking Terhadap Kepuasan Nasabah Pada Bank Syariah Indonesia (BSI)
DOI:
https://doi.org/10.59246/muqaddimah.v1i3.354Keywords:
service quality, customer satisfaction.Abstract
This study aims to find out whether mobile banking service quality has a significant effect on customer satisfaction and whether security using mobile banking has a significant effect on customer satisfaction. Furthermore, this study also aims to determine whether accuracy and trust have a significant effect on customer satisfaction. This type of research is quantitative research using research surveys. The sample of this research is 30 respondents taken by survey method. Data collection techniques using questionnaires and surveys. Methods of data analysis using linear regression test, normality test, hypothesis testing, correlation test (T test, F test), then the data is processed using the SPSS application from windows.
References
Nuirdin, Nuirdin, Indah Muisyawarah, Nuirfitriani Nuirfitriani, and Abduil Jalil. “Peingaruih Peilayanan Moibilei Banking Teirhadap Keipuiasan Nasabah (Stuidi Pada Mahasiswa Peirbankan Syariah IAIN Palui).” Juirnal Ilmui Peirbankan dan Keiuiangan Syariah 2, noi. 1 (2020): 87–104.
Razak, Ismail, and Rasmansyah. “Peingaruih Kuialitas Layanan Teirhadap Keipuiasan Nasabah.” Juirnal Manajeimein Bisnis Krisnadwipayana 6, noi. 3 (2018): 1–14.
Nuirdin, Nuirdin, Indah Muisyawarah, Nuirfitriani Nuirfitriani, and Abduil Jalil. “Peingaruih Peilayanan Moibilei Banking Teirhadap Keipuiasan Nasabah (Stuidi Pada Mahasiswa Peirbankan Syariah IAIN Palui).” Juirnal Ilmui Peirbankan dan Keiuiangan Syariah 2, noi. 1 (2020): 87–104.
Razak, Ismail, and Rasmansyah. “Peingaruih Kuialitas Layanan Teirhadap Keipuiasan Nasabah.” Juirnal Manajeimein Bisnis Krisnadwipayana 6, noi. 3 (2018): 1–14.
